I am under 18, can I place an order?
Though we love our young subscribers, please make sure you have the authorisation of an adult before placing an order with us.
How long does it take to receive my order?
UK Orders: It should usually take 7-10 working days for you to receive your items.
EU Orders: EU delivery generally takes 7 to 10 working days (shipping times are subject to delays out of our control)
International Orders: International delivery generally takes 7 to 14 working days (shipping times are subject to delays out of our control)
For EU/International orders, deliveries can take up to 28 days depending on the country.
Where is my order?
If you have not received your parcel within the estimated time frame please email us at info@rodeapparel.com
Do I have to pay separate customs fees?
Our shipping charges do not cover the additional customs fees as each border has different ways of handling incoming post. It is worth familiarising yourself with your country’s fees before placing your order with us so that you are aware of the extra payment that will be required.
What happens if I don’t pay my customs fee?
If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
What is your returns policy?
Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered.
Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Our return policy doesn’t cover buyer’s remorse.
Wrongly ordered sizes won’t be eligible for refunds from RODE either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore RODE reserves rights to refuse returns at its sole discretion.
What is your exchange policy?
Currently we do not process exchanges. If you’d like to exchange your item, please follow our return policy to return your item for a refund and place a new order for the item you would like. We currently process returns this way for two reasons, 1) placing a new order will allow for you to receive your exchange item quicker and 2) our inventory changes so rapidly that by the time we receive your return and then process the exchange, the item or size you have selected may already be sold out. By placing a new order as your exchange, you can insure that you receive the item you originally intended to order.
What do I do if my product is faulty?
If your product is faulty, please email us at info@rodeapparel.com. Depending on the item, our customer service team will instruct you on what to do with the item you have and will confirm replacement.
Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at info@rodeapparel.com Please note we cannot cancel your order if it has already been shipped.
Can I change a delivery address once an order has been placed?
We may be able to change your delivery address if it has not already been sent out. If you would like to change this please send us an email ASAP at info@rodeapparel.com Please note we cannot cancel your order if it has already been sent.
Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.
My promotional code was not applied, what doI do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on info@rodeapparel.com